Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

There is a Free Shipping for all orders over $25. But small flat fee of $1.99 for any transaction below $25

Which payment methods are accepted in the Online Shop?

We accept paypal, debit and credit. Debit and credit can also be payable via paypal secure payment system, so you are 100% secure with your payment.

How long will delivery take?

After we ship the product from our facilities, delivery takes 5-7 business days from the day of dispatch to capital city centers and major regional centers. Please note that delivery to remote locations and weather issues may take longer. Deliveries take place Monday-Friday only (excluding Public Holidays)

How secure is shopping in the Online Shop? Is my data protected?

Our website runs SSL certificate, therefore all the data are securely encrypted. Since, our payment goes through paypal system, you know how paypal protection is.

What exactly happens after ordering?

After placing an order and successful payment, you will get notified in your email with your order details. within 24-48 hours your order will be in process and provide you a tracking number whenever it’s available.

Do I receive an invoice for my order?

You will electronically receive your order detail information, which is also called e-invoice.